Terms and Conditions

Once you confirm your course by paying a deposit or a full fee, you are bound to the following terms and conditions:

Payment and Lesson Time

  1. The course fee is non-refundable and non-transferable.
  2. One hour lesson is equal to 55 minutes actual time.
  3. A lesson taken shorter than scheduled will still be counted as a full lesson. 

Canceling and Rescheduling a lesson

Apply to Private and Group Classes

  1. To cancel a scheduled lesson, JB office needs to be notified or done through portal.jembatanbahasa.com 12 hours in advance, otherwise, the canceled lesson will be considered delivered. 
  2. The canceled lesson needs to be rescheduled within one week from its schedule, otherwise, the canceled lesson will be considered delivered. 
  3. You are only allowed cancel each lesson twice.

Apply only to Group class (2 students or more)

  1. The hour package is for the entire group, NOT for each person in the group. If a group of two people decide to split their 30-hour package, each person would get 15 hours.
  2. A lesson can be rescheduled only if requested at least 24 hours in advance and if both the teacher and classmates are available at the proposed rescheduled time. If availability cannot be confirmed, the lesson will be conducted as originally scheduled.
  3. In the event of a missed lesson, updates regarding the missed material can be requested via WhatsApp or email. If the missed lesson wants to be rescheduled privately, an extra fee of 150,000 IDR per hour will be charged.

Teachers’ Availability 

  1. If a teacher is not available on a certain day, he/she will be covered by another teacher. All our teachers are experienced and certified, and they will coordinate the lessons.

Pausing and Changing Your Study Plan (Duration and Frequency of Study)

Note: Jembatan Bahasa’s group classes cannot be put on hold or modified. The following conditions apply only to private and self-formed group classes.

  1. Before you pause or change your Study Plan, you need to finish your rescheduled lessons, otherwise your rescheduled lessons will be considered delivered.
  2. To pause your course, JB office needs to be notified or via portal.jembatanbahasa.com at least 24 hours in advance. You may resume your course any time within one year from the starting course date. Please note that we cannot guarantee the same schedule or teacher.
  3. To change your Study Plan, JB office needs to be notified at least 24 hours in advance. The change will take effect as soon as teachers are available.